Privacy Policy
Last updated: 28 September 2026
Ward Technologies Ltd, trading as The Glider Co., respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the choices you have about your information.
1. Who we are
The Glider Co. is a trading name of:
Ward Technologies Ltd
Company number: 17469821
Registered office: 38 Boughton Lane, Clowne, Chesterfield, S43 4JZ, UK
Website: thegliderco.co.uk
Email: wardtechnologiesltd@gmail.com
Ward Technologies Ltd is responsible for the personal information collected through this website.
2. Information we collect
Depending on how you use our website, we may collect:
Information you provide when placing an order
First and last name
Billing and delivery address
Email address
Order details and products purchased
Payment and transaction information
Information needed to arrange delivery
Payment information is processed through Stripe. We do not need to store your full payment card details ourselves.
Information provided through our contact form
Our contact form may collect:
First name
Last name
Email address
Message content
Account information
If you create or use a customer account, account information is handled through Squarespace.
Marketing information
If you choose to receive marketing emails, we may collect and store your email address and marketing preferences.
Marketing emails may be sent using Squarespace Email Campaigns.
Website and technical information
We may collect information such as:
IP address
Browser and device information
Pages visited
Website activity
Referring website
Cookie and consent information
Where enabled, we may use Squarespace Analytics, Google Analytics and Google Ads to understand website usage and measure advertising performance.
3. How we use your information
We may use your information to:
Process and fulfil orders
Take payments and provide payment confirmations
Arrange delivery
Manage customer accounts
Respond to questions and enquiries
Process returns, refunds and exchanges
Deal with complaints
Provide customer service
Send marketing emails where you have opted in
Understand how people use our website
Improve our website, products and services
Measure and improve advertising
Prevent fraud, abuse and security problems
Meet legal, tax and accounting requirements
4. Our legal bases for using personal information
We use different legal bases depending on what we are doing.
Contract
We use information necessary to process and fulfil your order, provide your account and provide services you request.
Legal obligation
We may need to keep and use information to comply with legal, accounting, tax and other legal requirements.
Legitimate interests
We may use information where it is reasonably necessary to operate, secure and improve our business, deal with enquiries and prevent fraud, provided those interests do not override your rights.
Consent
We rely on your consent where required, including for certain non-essential cookies, analytics, advertising and marketing communications.
You can withdraw consent at any time where consent is the legal basis for processing.
5. Who we share information with
We may share relevant information with trusted service providers that help us operate The Glider Co., including:
Squarespace – website hosting, customer accounts, website functionality, analytics and email marketing where used
Stripe – payment processing
Easyship – shipping and delivery management
Delivery carriers selected through Easyship – delivery of your order
Google – analytics and advertising services where these are enabled and permitted by your cookie choices
We may also disclose information where required by law, regulation, court order or to protect our legal rights, customers or business.
We do not sell your personal information.
6. International data transfers
Some of the service providers we use may process personal information in countries outside the UK.
Where this happens, we will rely on appropriate legal safeguards where required by applicable data protection law.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.
For example:
Order and accounting records: generally retained for the period required by tax and accounting rules
Customer account information: normally retained while your account remains active and for a reasonable period afterwards where necessary
Marketing information: retained while you remain subscribed, together with limited suppression information where needed to ensure we do not send you unwanted marketing
Contact enquiries: normally retained only as long as needed to deal with the enquiry and any resulting matter
Reviews: retained while the review remains relevant to our website and business, subject to moderation and removal processes
8. Marketing emails
We only send marketing emails where we have a lawful basis to do so.
Where you have opted in to receive marketing from The Glider Co., you can unsubscribe at any time by using the unsubscribe option in our marketing emails or by contacting us at wardtechnologiesltd@gmail.com.
Unsubscribing from marketing will not stop necessary service communications, such as order confirmations, delivery information or important information relating to an existing purchase.
9. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate, including functions such as shopping baskets, checkout, customer accounts and security.
Where we use non-essential analytics or advertising cookies, we ask for consent where required.
For more information, see our Cookie Policy.
10. Your rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:
Be informed about how your information is used
Request access to your personal information
Ask us to correct inaccurate information
Ask us to delete information where there is no lawful reason for us to keep it
Ask us to restrict certain processing
Object to certain uses of your information
Withdraw consent where we rely on consent
Exercise data portability rights where applicable
To exercise your rights, contact:
We may need to verify your identity before completing a request.
Some rights are subject to legal exceptions or restrictions. For example, we may need to keep certain records where required by law.
11. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: ico.org.uk
12. Security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can be guaranteed to be completely secure.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time if our services, technology, legal requirements or how we use personal information changes.
The latest version will always be published on this page.
14. Contact
For privacy questions or requests, contact:
Ward Technologies Ltd
Ward Technologies Ltd, trading as The Glider Co.
wardtechnologiesltd@gmail.com